Privacy Protection

Disclaimer of liability

Separatec collects customer data to improve and personalize your shopping experience. This information enables us to communicate with our customers about our products, services and promotions.

The privacy policy described below (the "Privacy Policy") applies to the entire Separatec website ("the website", "this website", "we", "us" or "our"). Sentences such as “you”, “your” and similar expressions refer to our customers or the specific users of this site. By visiting and using the website, you accept the practices described in this privacy policy.

The privacy policy explains what types of information Separatec collects about you and your visit to a Separatec website, how the information is used, how you can access and update your information, and what security measures we take to protect the information.

1. Collection and Use of Information

A. Registration and ordering. Customers must complete an online registration process prior to using certain parts of this website or ordering products. During registration, customers are asked to provide us with certain personal information including, but not limited to, the customer's name, shipping and billing address, telephone number, email address, and credit card number. In addition, we may also ask about the gender of the customer, the customer's country of residence and / or the country of operation of the customer organization so that we can comply with applicable laws and regulations. This personal data is used for billing purposes, to fulfill customer orders, to communicate with customers about customer orders and for internal marketing purposes. If we encounter a problem processing the customer's order, we may use the personal information provided to us to contact customers.

B. Email address. Customers enter email addresses for the following purposes (including but not limited to): signing up for free promotional notifications, asking us to notify customers when new product styles are released, subscribing to our email newsletter. We do not use your email address to send spam, and spam is defined as unsolicited commercial email. All emails from our website should be linked to the service delivery on our website for which you have registered, with a reply to your email, or with other communications that you consent to receiving.

C. Cookies, Web Beacons and Related Technologies. As on many websites, cookies and web beacons (also known as Clear GIF technology or "Action Tags") are used on this website to speed up customer navigation on the website, to recognize customers and customer access rights Track customer website usage.

(I) Cookies are small pieces of information that are stored as text files by the customer's internet browser on the customer's hard drive. Most internet browsers are initially set up to accept cookies. The customer can set the customer's browser so that cookies are rejected from the website or cookies are deleted from the customer's hard drive. In this case, however, the customer will not be able to access or use certain parts of the website. We need to use cookies so that customers can select products, place them in online shopping carts, and buy those products. When the customer does this, we record the customer's browsing activity and purchase history. Cookies on this website do not penetrate the user's hard drive in order to capture the user's confidential information. Our cookies are not "spyware".

(ii) Web beacons help deliver cookies and help us determine whether and how often a site on this website has been accessed.

(iii) We may use third party advertising companies to customize the content of the website to the user or to serve on our behalf. These companies may use cookies and web beacons to measure advertising effectiveness (e.g. which websites were visited or which products were purchased in what quantities). Any information these third parties collect through cookies and web beacons is not linked to any personal information that we collect.

D. Log files. As with most websites, the location server automatically detects the Internet URL that customers use to access that website. We may also log the customer's Internet Protocol (IP) address, Internet service provider, and date / time stamp for system administration, order review, internal marketing, and system troubleshooting. (An IP address can indicate the location of the customer's computer on the Internet.)

E. Children's privacy. We respect children's privacy. We do not knowingly or intentionally collect personal information from children under the age of 13. Once we learn that we have collected them, we will take steps to delete them. If customers are younger than 13 years, please do not provide us with any personal information. If you learn that your child has provided us with personal information without your consent, you can notify us at service@separatec.com.

2. Use and Disclosure of Information

A. Internal use. We use customers' personal data to process customer orders and provide customer service. We may use our customers' personal information internally to improve the content of our website, improve our reach and carry out our own marketing efforts (including marketing our products to customers) and to gather general market information about visitors to this website.

B. Communication with customers: We use customers' personal data to communicate with customers through our website, deliveries and customer orders. We can also send customers a confirmation email when customers register with us. On the rare occasion that this is required, we may send customers a service-related announcement. We can also send emails to customers to notify customers when we launch new products and special offers. If customers log in with the customer's email address, we will use this to forward the information to the customer. We always allow our customers to unsubscribe from future emails.

C. External use. We want to offer our customers excellent service products and offer them a wide selection. We do not sell, rent, trade, license or otherwise disclose any specific personal or financial information of the customer to any third party.

3. Data security

This website contains physical, electronic and administrative procedures to ensure the confidentiality of the customer's personal data. We take several steps to process our customers' personal information at our facilities. Access to the personal data of customers is restricted. Only employees who need access to the customer's personal information in order to perform a specific job are given access to the customer's personal information.

4. Data protection contact

If you have any questions or concerns about privacy, the privacy contact for this website is listed below:

Email: service@separatec.com.

We promise to investigate and respond to the privacy complaint sent to the email address provided above within 3 working days of receipt. In the answer from us, a solution to the complaint is suggested, e.g. B. removing information from our database or from records. If you send us a data protection complaint, please enter "Data protection complaint" in the subject line and note the fact that you are